BühlerVision provides advanced remote service and maintenance, powered by the latest smart glass technology and augmented reality software. Customers are connected to Bühler experts remotely, which significantly speeds up reaction time, reduces travel time and the costs and safety risks associated with on-site service visits.
With BühlerVision’s remote assistance, a remote service specialist can see what the person on-site is seeing and provide instant, targeted feedback and instructions using video, audio, text, markers and document sharing. While getting the needed support, the on-site user is able to work completely hands free and accomplish the recommended tasks, resolving the issues. Assistance can be quickly deployed on premises or in the cloud. Needing only an internet connection, no further software or hardware is required.
BühlerVision puts users in touch with Bühler specialists around the world, as well as similarly equipped colleagues, providing a platform for sharing best practices and techniques between multiple facilities. Using the new remote service solution for installations, commissionings and machine repair, Bühler’s support specialists are able to help customers every step of the way.
Remote monitoring and real-time support have the ability to transform the manufacturing industry, by driving cost benefits and setting new standards of efficiency. And in today’s restricted travel climate, remote support is increasingly essential to optimizing processing, extending uptime, and eliminating losses from downtime, one of the greatest threats to profitability.